WHAT IS KOOKABURRA'S RETURN POLICY?
As a Kookaburra customer, you are entitled to a replacement or refund for a major failure of any of our goods and compensation for any other reasonably foreseeable loss or damage.
If goods do not meet the criteria of acceptable quality, you are also entitled to have the goods repaired by the manufacturer.
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Our Commitment To Kookaburra Sport Customers
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Kookaburra Sport South Africa will always endeavour to process warranty returns within a reasonable timeframe We will exchange or provide a store credit for items that match the following conditions:
- The item is returned within 30 days, undamaged and in their original, saleable condition.
- Submitted with proof of purchase in the form of order receipt.
**Please ensure you have checked out our  SIZE GUIDES thoroughly before ordering.
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30 Day change of mind and exchange period
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You can return or exchange a product that you have purchased for any reason within 30 days of purchasing. Products must be unworn, unwashed, unused and in original condition, with all tags and labels still attached.
The 30 day return period does not apply to all custom and teamwear orders or gift cards..
We require proof of purchase for any return or exchange.
FAQS
How can I return my KookaburraSport.co.za order?
Follow our simple instructions to return your order. Remember, we'll cover the delivery costs.
Can I exchange my KookaburraSport.co.za order?
The best way to exchange your order is to simply place a new order for the item you want, and return the item you already have.
How do I return a defective or faulty product?
We stand behind all of our products. If your product is defective or faulty, and it’s been less than 30 days since your KookaburraSport.co.za purchase, start a return and send your item back.