WHAT IS KOOKABURRA'S RETURN POLICY?

As a Kookaburra customer, you are entitled to a replacement or refund for a major failure of any of our goods and compensation for any other reasonably foreseeable loss or damage.

If goods do not meet the criteria of acceptable quality, you are also entitled to have the goods repaired by the manufacturer.

 

Our Commitment To Kookaburra Sport Customers

 

 

Kookaburra Sport South Africa will always endeavour to process warranty returns within a reasonable timeframe  We will exchange or provide a store credit for items that match the following conditions:

1. The item is returned within 14 days, undamaged and in their original, saleable condition.
2. Submitted with proof of purchase in the form of order receipt.

**Please ensure you have checked out our  SIZE GUIDES thoroughly before ordering

 

14 Day change of mind and exchange period

Should you for any reason wish to return any item(s) purchased from Kookaburra South Africa you will be allowed to exchange the goods for any other products of the same value, of the product(s) purchased. You will return the goods to Kookaburra South Africa at your own cost.

You must advise us in writing of your cancellation (info@kookaburra.co.za) and any such cancellation must be authorised by the person who made the original purchase.

The goods must be returned to us undamaged in the original packaging within 14 calendar days. We require proof of purchase for any return or exchange

 

FAQS

How can I return my KookaburraSport.co.za order?

Follow our simple instructions to return your order. Remember, delivery costs are for your own account.

Can I exchange my KookaburraSport.co.za order?

The best way to exchange your order is to simply return the item at your own cost, and place a new order.

How do I return a defective or faulty product?

We stand behind all of our products. If your product is defective or faulty, and it’s been less than 14 days since your KookaburraSport.co.za purchase, start a return and send your item back.